1. Who we are
Loadzen (“we”, “us”, “our”) provides website speed analysis and monitoring tools at loadzen.co.uk. This policy explains how we collect and use your personal data when you use our service.
2. Data we collect
- Account data: your email address and a hashed version of your password when you create an account.
- Usage data: the URLs you submit for speed checks and the results of those checks, including PageSpeed scores and audit data.
- Billing data: payment details are processed and stored by Stripe. We only store your Stripe customer ID and subscription status.
- Technical data: IP address, browser type, and basic analytics collected automatically when you visit our site.
3. How we use your data
- To provide and improve the Loadzen service.
- To send transactional emails, such as password reset requests.
- To manage your subscription and process payments via Stripe.
- To monitor service performance and fix technical issues.
- To comply with legal obligations.
4. Data sharing
We do not sell your personal data. We share data only with the following third-party services that are necessary to run Loadzen:
- Stripe — payment processing and subscription management.
- Google PageSpeed Insights — to run speed audits on URLs you submit.
- Resend — to send transactional emails.
- Sentry — to monitor application errors.
- Vercel — hosting and infrastructure.
5. Data retention
We retain your account data and speed reports for as long as your account is active. If you delete your account, your personal data is removed within 30 days. Some data may be retained longer where required by law.
6. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict how we process your data.
- Data portability.
To exercise any of these rights, please contact us at hello@loadzen.io.
7. Cookies
We use a small number of essential cookies to keep you logged in and to remember your theme preference. We do not use advertising or tracking cookies.
8. Contact
If you have any questions about this policy, please email us at hello@loadzen.io.